Refund Policy
refund policy
Effective Date: January 25, 2025
At Ruma Fashion, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help with a clear and fair refund policy. Please review the terms below to understand how refunds, returns, and exchanges are handled.
1. Eligibility for Refunds
To be eligible for a refund, your item must meet the following conditions:
- The item must be unused, unworn, and in the same condition as when you received it.
- The item must be returned in its original packaging, including tags and labels.
- A valid proof of purchase (receipt or order confirmation) must be provided.
- Refund requests must be made within 14 days of receiving the item.
2. Non-Refundable Items
Certain items are non-refundable. These include:
- Gift cards.
- Sale or clearance items.
- Personalized or custom-made items.
- Intimate apparel, such as lingerie, for hygiene reasons.
3. Refund Process
If your refund request is approved:
- Initiate Return: Contact us at info@rumafashion.com to request a return authorization.
- Return the Item: Ship the item back to us using a trackable shipping service. You are responsible for the return shipping costs unless the item was defective or incorrect.
- Inspection: Once we receive and inspect the item, we will notify you of the approval or rejection of your refund.
- Refund Issuance: If approved, refunds will be processed within 7-10 business days to your original payment method.
4. Late or Missing Refunds
If you haven’t received your refund after 10 business days:
- Check with your bank or credit card company, as processing times may vary.
- If you still have not received your refund, contact us at info@rumafashion.com, and we will assist you further.
5. Exchanges
We only replace items if they are defective or damaged. To request an exchange, email us at info@rumafashion.com with details and photos of the damaged product.
6. Return Shipping Costs
- If the return is due to a mistake on our part (e.g., wrong item sent or defective product), we will cover the return shipping costs.
- For all other returns, the customer is responsible for return shipping fees.
7. Cancellations
Orders can be canceled within 24 hours of placing the order for a full refund. After this period, cancellation may not be possible if the order has already been processed.
8. Contact Us
If you have questions about our refund policy or need assistance with a return or refund, please contact us:
Email: info@rumafashion.com
We value your trust and strive to ensure a hassle-free shopping experience. Thank you for choosing Ruma Fashion!
